Article ID: 814134 - View products that this article applies to.
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When you use Extended MAPI to retrieve user properties in a profile with an SMTP account as the default, the IMAPISession::QueryIdentity function may return MAPI_W_NO_SERVICE. This symptom occurs if the default mail account is not backed by an Extended MAPI provider.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
The English version of this fix should have the following file attributes or later:
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------------- 07-Feb-2003 19:20:16 214,528 Olkintl.msp 07-Feb-2003 19:23:46 2,130,944 Olkintlff.msp
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ---------------------------------------------------------------- 09-Feb-2003 16:31:20 10.0.4907.0 113,224 Emablt32.dll 14-Nov-2002 13:34:08 10.0.4712.0 192,512 Emsabp32.dll 31-Jan-2003 22:15:34 10.0.4929.0 539,208 Emsmdb32.dll 25-Nov-2002 12:49:58 10.0.4721.0 129,608 Emsui32.dll 07-Feb-2003 02:21:18 10.0.5004.0 854,600 Msmapi32.dll 12-Sept-2002 21:52:04 10.0.4510.0 531,016 Mspst32.dll 25-Nov-2002 12:50:16 10.0.4721.0 55,880 Olkfstub.dll 08-Aug-2002 21:21:22 10.0.4406.0 735,816 Outex.dll 06-Sept-2002 16:18:32 10.0.4503.0 1,972,808 Outllibr.dll 08-Nov-2002 15:46:56 10.0.4705.0 338,504 Pstprx32.dll
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(http://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
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