OL2002: QueryIdentity Property May Return MAPI_W_NO_SERVICE Message

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SYMPTOMS

When you use Extended MAPI to retrieve user properties in a profile with an SMTP account as the default, the IMAPISession::QueryIdentity function may return MAPI_W_NO_SERVICE. This symptom occurs if the default mail account is not backed by an Extended MAPI provider.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix should have the following file attributes or later:

   Date          Time       Size        File name
   --------------------------------------------------
   07-Feb-2003   19:20:16     214,528   Olkintl.msp
   07-Feb-2003   19:23:46   2,130,944   Olkintlff.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time       Version       Size        File name
   ----------------------------------------------------------------
   09-Feb-2003    16:31:20   10.0.4907.0     113,224   Emablt32.dll
   14-Nov-2002    13:34:08   10.0.4712.0     192,512   Emsabp32.dll
   31-Jan-2003    22:15:34   10.0.4929.0     539,208   Emsmdb32.dll
   25-Nov-2002    12:49:58   10.0.4721.0     129,608   Emsui32.dll
   07-Feb-2003    02:21:18   10.0.5004.0     854,600   Msmapi32.dll
   12-Sept-2002   21:52:04   10.0.4510.0     531,016   Mspst32.dll
   25-Nov-2002    12:50:16   10.0.4721.0      55,880   Olkfstub.dll
   08-Aug-2002    21:21:22   10.0.4406.0     735,816   Outex.dll
   06-Sept-2002   16:18:32   10.0.4503.0   1,972,808   Outllibr.dll
   08-Nov-2002    15:46:56   10.0.4705.0     338,504   Pstprx32.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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MORE INFORMATION

After you apply the fix, User Properties will be displayed.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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