How to use Ping.exe to check your Microsoft Broadband Network Adapter

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Article ID: 814155 - View products that this article applies to.
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SUMMARY

This article describes how to use the Microsoft Windows Ping.exe utility to determine if your network adapter is working.

MORE INFORMATION

To use ping effectively, you need the following information:
  • The IP address of the network adapter that you are checking.
  • The IP address of your default gateway. This may be your base station, modem, or router, depending on how your network is configured.
To find this information:
  1. Click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, type ipconfig, and then press ENTER.
  3. Note the following information:
    • The IP address of the network adapter that you want to check.
    • The IP address of your default gateway.

Use Ping.exe to Check Your Hardware

To do this:
  1. At the command prompt, type ping loopback /localhost 127.0.0.1, and then press ENTER. The result should be similar to the following:
    Reply from 127.0.0.1: bytes=127 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=127 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=127 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=127 time<1ms TTL=128
    Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
    If this does not work, there may be a problem with TCP/IP on your computer. You may have to reinstall TCP/IP, and you cannot complete the following steps until you can successfully complete this step.
  2. At the command prompt, type ping network_adapter_IP_address, and then press ENTER. For example, if your network adapter's IP address is 192.168.2.9, type ping 192.168.2.9, and then press ENTER. The result should be similar to the following:
    Reply from 192.168.2.9: bytes=32 time<1ms TTL=128
    Reply from 192.168.2.9: bytes=32 time<1ms TTL=128
    Reply from 192.168.2.9: bytes=32 time<1ms TTL=128
    Reply from 192.168.2.9: bytes=32 time<1ms TTL=128
    Ping statistics for 192.168.2.9: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
    If this does not work, there may be a problem with your network adapter.
  3. At the command prompt, type ping gateway_IP_address, and then press ENTER. For example, if the IP address of your base station is 192.168.2.1, type ping 192.168.2.1, and then press ENTER. The result should be similar to the following:
    Reply from 192.168.2.1: bytes=32 time=5ms TTL=64
    Reply from 192.168.2.1: bytes=32 time=4ms TTL=64
    Reply from 192.168.2.1: bytes=32 time=4ms TTL=64
    Reply from 192.168.2.1: bytes=32 time=4ms TTL=64
    Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms
    If this does not work, there may be a problem with your base station, modem, router, or network cable.

REFERENCES

For additional information about how to troubleshoot TCP/IP in Microsoft Windows, click the following article numbers to view the articles in the Microsoft Knowledge Base:
314067 How to troubleshoot TCP/IP connectivity with Windows XP
169790 How to troubleshoot basic TCP/IP problems

Properties

Article ID: 814155 - Last Review: September 29, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Broadband Networking 10/100 Ethernet PCI Adapter
Keywords: 
kbnetwork kbhowto KB814155

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