Article ID: 814215 - Last Review: February 21, 2007 - Revision: 1.6

Site Builder Throws Random Errors When You Create Rights Groups and Templates

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SYMPTOMS

When the Site Builder client tool is installed on a computer that is running Microsoft Windows 2000 Service Pack 4, Site Builder may generate random errors when you try to create rights groups or Content Management Server templates or both. For example, you may receive the following error messages:

Item cannot be locked

-or-

Remote Procedure call failed

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   --------------------------------------------------------------
   13-Feb-2003  01:18  4.1.1113.0      1,149,952  Aeserverobject.dll

Note Because of file dependencies, this update requires Microsoft Content Management Server 2001 Security Release Package 2 (SRP2).

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