Article ID: 814377 - View products that this article applies to.
When you try to open an e-mail message, you may receive the following error message:
Then, all of your e-mail headers disappear.
Can't open this item. Operations on message headers can not be performed in this folder. All message headers in this folder will be deleted.
This problem may occur if all of the following conditions are true:
Service pack informationThis problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Size File name ------------------------------------------------------- 24-Jan-2003 20:48:29 2,393,096 Outlook.msp 24-Jan-2003 22:17:02 5,208,592 Outlookff.msp
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ------------------------------------------------------- 08-Aug-2002 19:22:19 10.0.4406.0 137,800 Impmail.dll 19-Sep-2002 13:23:05 10.0.4517.0 105,032 Envelope.dll 11-Oct-2002 14:14:24 10.0.4608.0 92,744 Outlmime.dll 08-Nov-2002 13:47:31 10.0.4705.0 121,416 OutlPH.dll 25-Nov-2002 10:50:20 10.0.4721.0 47,688 Recall.dll 09-Jan-2003 14:31:38 10.0.4907.0 346,696 Exsec32.dll 23-Jan-2003 17:04:52 10.0.4921.0 543,304 OutlCM.dll 23-Jan-2003 17:04:55 10.0.4921.0 6,314,568 Outllib.dll 23-Jan-2003 17:04:58 10.0.4921.0 47,688 Outlook.exe
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(http://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
To work around this problem, do not use both the move rule and the size-limit option at the same time. Instead, use either of the following methods:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.