WD2002: Cancelling Save of a Document That Contains Tracked Changes or Comments Creates a False Record in DMS

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Article ID: 814407 - View products that this article applies to.
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SYMPTOMS

If you try to save a document to a Document Management System (DMS) and you click Cancel to the following message to cancel saving the document, a false record may be saved to the DMS:
The document being saved contains comments and tracked changes. Continue with save?
If you click Open on the File menu, the document you canceled the save on is listed in the DMS Open dialog box. However, if you try to open this file, you may receive an error message that is similar to the following:
The document name or path is not valid.
This symptom occurs if the Warn before printing, saving or sending a file that contains tracked changes or comments option is enabled. To determine if this option is enabled, click Options on the Tools menu in Word, and then click the Security tab.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix should have the following file attributes or later:
   Date          Time       Size        File name
   ----------------------------------------------------------------------
   07-Feb-2003   13:03:20   5,568,460   Winword.msp     (Client Patch)
   07-Feb-2003   13:52:06   6,629,336   Winwordff.msp   (Full File Patch)
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time       Version       Size         File name
   ---------------------------------------------------------------
   07-Feb-2003   02:21:48   10.0.5004.0   10,603,080   Winword.exe
				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 814407 - Last Review: February 27, 2014 - Revision: 3.2
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbenv kbprb kbbug kbfix KB814407

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