If you use Microsoft Outlook 2010, Outlook 2007, Outlook 2003, or Outlook 2002 with Windows 7, with Windows Vista, or with Windows XP, you may receive one of the following error messages when you try to read, send, receive, or delete an email message:
Error message 1
An unknown error has occurred.
0x80040119
Error message 2
An unknown error has occurred. 0x80040600
When you try to delete email messages, you may receive the following error message:
You may be able to resolve this problem by using the Inbox Repair Tool to analyze and repair the .pst file. A .pst file is a personal-folders file that stores your email messages, contacts, notes, calendar items, and other data.
The steps to use the Inbox Repair Tool differ, depending on your computer’s operating system. Use the appropriate set of the following steps to resolve this problem.
Note If the .pst file is an ANSI-format PST and is larger than 2 gigabytes (GB), the Inbox Repair Tool (Scanpst.exe) does not work.
For more information about ANSI and Unicode formats for .pst files and about how to add a new Unicode PST to your Outlook profile, see the following article in the Microsoft Knowledge Base:
As you follow the steps to resolve the problem, you are asked to use a file that is typically a hidden file. So that you can find that file when you want it, you must configure Windows Explorer to show the hidden files on your computer. To do this, follow these steps:
Show hidden files in Windows 7
Click Start
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, type Folder Options in the Start Search box, and then press Enter.
Note If there are no Personal Folders services in your profile and if you can store information such as messages, contacts, or appointments in Outlook, your information is probably being stored in a mailbox on an Exchange server. If this is true, information is typically backed up on the server. Contact the Exchange server administrator for more information.
Write down the text in the Filename box.
Note You may have to click in the Filename box and then use the Right Arrow key to view all the text.
Click OK, and then click Close two times.
Step 3: Find the Inbox Repair Tool
Use one of the following methods, as appropriate, for the version of Outlook that you are running.
Note If you are unsure what version of Outlook that you use, open Outlook, click the Help menu, and then click About Microsoft Outlook to see the version.
Microsoft Office Outlook 2010
Click Start
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, type %ProgramFiles%\Microsoft Office\Office14\ in the Start Search box, and then press Enter.
Microsoft Office Outlook 2007
Click Start
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, type %ProgramFiles%\Microsoft Office\Office12\ in the Start Search box, and then press Enter.
Microsoft Office Outlook 2003
Click Start
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, type %ProgramFiles%\Common Files\System\MSMAPI\1033\ in the Start Search box, and then press Enter.
Microsoft Outlook 2002
Click Start
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, type %ProgramFiles%\Common Files\System\Mapi\1033\ in the Start Search box, and then press Enter.
Find and then double-click SCANPST.EXE to start the Inbox Repair Tool.
Step 4: Use the Inbox Repair Tool
In the Enter the name of the file you want to scan box, type the path and file name of the Outlook .pst file that you found in step 2.
Click Start.
After the Inbox Repair Tool operation is complete, click OK.
If you can now read and delete email messages and can click Send/Receive in Outlook without errors, the problem is resolved. If you still receive an error, go to the "Next Steps" section.
Type control in the Open box, and then press Enter.
If you see the Pick a category view, click User Accounts.
If you do not see the Pick a category view, go to step 4.
Double-click Mail.
Click Data Files.
Click Personal Folders, and then click Settings.
Note If there are no Personal Folders services in your profile and if you can store information such as messages, contacts, or appointments in Outlook, your information is probably being stored in a mailbox on an Exchange server. If this is true, information is typically backed up on the server. Contact the Exchange server administrator for more information.
Write down the text in the Filename box.
Note You may have to click in the Filename box and then use the Right Arrow key to view all the text.
Click OK, and then click Close two times.
Step 3: Find the Inbox Repair Tool
Click Start, and then click Search.
Click All Files and Folders.
In the All or part of the file name box, type Scanpst.exe.
Change the selection in the Look in box to the local hard disk. For example, change the selection to Local Disk (C:).
Click Search.
When the search is complete, double-click SCANPST.EXE to start the Inbox Repair Tool.
Step 4: Use the Inbox Repair Tool
In the Enter the name of the file you want to scan box, type the path and file name of the Outlook .pst file that you found in step 2.
Click Start.
After the Inbox Repair Tool operation is complete, click OK.
If you can now read and delete email messages and can click Send/Receive in Outlook without errors, the problem is resolved. If you still receive an error message, go to the "Next Steps" section.
If the methods that were described earlier do not resolve the problem, you can try creating a new Unicode .pst file, setting it as default, and then importing the data from your older .pst file. For information about how to create a new .pst file and setting it as the default, see the "How to Point Outlook to Your New Personal Folders File" section of following article in the Microsoft Knowledge Base:
How to move your personal folders (.pst) file in Outlook
To import the original .pst file, it must be removed from the Outlook profile. When Outlook is running, right-click the name of the Outlook data file (.pst) that you want to remove from the Outlook Bar or Navigation Pane, and then click Close name. If the Close command is not available, you are probably trying to remove the default Outlook data file (.pst) that is used to save your new messages. The article that was referenced earlier provides the steps to change the .pst file that is used as the default delivery location.
After you remove the original .pst file from the profile, you can import the data into the new .pst file by using the "How to import .pst file data into Outlook" section of the following article in the Microsoft Knowledge Base:
How to manage .pst files in Outlook 2007, in Outlook 2003, and in Outlook 2002
If these methods did not help you, you may want to ask someone you know for help. Or, if you use Outlook with Exchange Server, you might want to contact the Exchange Server administrator for help. You can also use the Microsoft Customer Support Services website to find other solutions. Some services that the Microsoft Customer Support Services website provides include the following:
: Use the web to ask a question, to contact Microsoft Customer Support Services, or to provide feedback.
If you continue to have questions after you use these Microsoft websites or cannot find a solution on the Microsoft Support Services website, go to the Contact Microsoft
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