WD2000: Error Message with Repeated Picture Ungrouping and Undoing the Ungrouping

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Article ID: 814508 - View products that this article applies to.
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SYMPTOMS

When you repeatedly ungroup a picture, and then undo each of the ungroupings, you may receive the following error message:

In Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following information:
WINWORD caused an invalid page fault in Mso.dll at 000e22f6.
Note The actual memory address may vary.

In Microsoft Windows NT 4.0

An application error has occurred and an application error log is being generated.

MSO9.DLL

Exception: access violation (000e22f6, address:000e22f6)

In Microsoft Windows 2000

Winword.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.
To view the error log in Microsoft Windows 2000, follow these steps:
  1. Click Start, point to Search, and then click For Files or Folders.
  2. In the Search for files or folders named box, type Drwtsn32.log.
  3. Click Search Now.
  4. Right-click the file, and then click Openon the shortcut menu.

    By default, the Drwtsn32.log file is located in the following folder:
    C:\Documents and Settings\All Users\Documents\DrWatson

In Microsoft Windows XP

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
When you click the click here link, you may receive an Error Signature similar to the following:
   Application   Version      Module     ModVer       OffSet
   -----------------------------------------------------------
   Winword.exe   9.0.0.6405   Mso9.dll   9.0.0.6509   000e22f6

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix should have the following file attributes or later:
   Date         Time   Size       File name
   --------------------------------------------
   01-Mar-2003  05:31  2,544,040  Winwordop.msp
   01-Mar-2003  05:59  4,526,276  Winwordff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size       File name
   ------------------------------------------------------
   27-Feb-2003  21:05  9.0.0.7427  8,462,387  Winword.exe
				
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 814508 - Last Review: February 27, 2014 - Revision: 2.2
APPLIES TO
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbenv kbprb kbbug kbfix kbofficexppresp3fix KB814508

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