When you type Czech language characters in your Offline Address Book, Outlook 2002 locates the wrong contact

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Article ID: 814758 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

If you type the Czech language character "s with v" (hexcode of the character is 0x8A uppercase or 0x9A lowercase) in the Type name or Select from list box in an English language Offline Address Book (OAB) with Czech as your default locale, the type down search goes to the first "t" entry instead of the first "s with v" entry. To view the Select Names dialog box, click To in a new e-mail message.

RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Important After you install this service pack, follow the steps that are listed in the "Activate the hotfix" section to set the OAB Sort Locale Override registry key and to activate the hotfix.

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Czech version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name
   ---------------------------------------------------------
   18-Mar-2003  22:11    179,712  Olkintlop.msp  (Client)
   18-Mar-2003  22:24  2,227,200  Olkintlff.msp  (Full File)
After the hotfix is installed, the Czech version of this fix has the file attributes (or later) that are listed in the following table:
   Date         Time   Version      Size    File name
   -----------------------------------------------------
   11-Mar-2003  15:46  10.0.5025.0  539192  Emsmdb32.dll
   11-Mar-2003  15:47  10.0.5025.0  735800  Outex.dll
   14-Mar-2003  09:31  10.0.5112.0  199224  Emsabp32.dll

Activate the hotfix

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To activate this hotfix, follow these steps:
  1. Quit Outlook 2002.
  2. Click Start, and then click Run, type regedit, and then click OK.
  3. Locate and then click to select the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
  4. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
  5. Type OAB Sort Locale Override, and then press ENTER.
  6. Right-click OAB Sort Locale Override, and then click Modify.
  7. In the Value data box, type the locale that is used to sort the OAB on the Microsoft Exchange server, and then click OK.
  8. On the File menu, click Exit to quit Registry Editor.
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 814758 - Last Review: October 26, 2013 - Revision: 3.4
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbenv kbprb kbbug kbfix kbofficexppresp3fix KB814758

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