Article ID: 814761 - View products that this article applies to.
When you use the at command with Shutdown.exe to schedule a Windows XP-based computer to shut down or restart, the computer does not shut down or restart as expected. When the scheduled shutdown task starts, you may receive the following message in a command-prompt window:
This problem occurs because, by default, tasks scheduled by using the at command are run under the Local System account. Shutdown.exe tries to enable certain rights before it executes the shutdown action. The Local System account does not have one of the rights that Shutdown.exe tries to enable, and therefore the action is unsuccessful.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 18-Feb-2003 17:04 5.1.2600.1170 17,920 Shutdown.exe
To work around this problem, use Task Scheduler to schedule the computer to shut down and restart at a specific time. To do so, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For more information about the shutdown command, type shutdown /? at the command prompt, and then press ENTER.
For more information about the at command, type at /? at the command prompt, and then press ENTER.
Article ID: 814761 - Last Review: October 26, 2006 - Revision: 5.6
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