Article ID: 814776 - View products that this article applies to.
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You may lose recoverable messages if you restart or shut down the receiver.
This issue occurs if Microsoft Message Queuing, also known as MSMQ, 2.0 sends a storage acknowledgement without verifying that it successfully stored the message.
Shut down or restart the system by using the menu options in Windows to make sure that recoverable messages work correctly. Recoverable messages may not work if there is a power outage or if the power cord is unplugged. Use transactional messages in those cases.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 19-Feb-2003 17:24 22.214.171.1246 281,360 Mq1repl.dll 04-Feb-2003 15:51 126.96.36.1996 14,096 Mq1sync.exe 19-Feb-2003 17:21 188.8.131.529 75,408 Mqac.sys 19-Feb-2003 17:24 184.108.40.2060 217,360 Mqads.dll 30-Oct-2002 16:43 220.127.116.111 25,360 Mqbkup.exe 19-Feb-2003 17:24 18.104.22.1680 76,560 Mqdscli.dll 19-Feb-2003 17:24 22.214.171.1245 41,744 Mqdssrv.dll 21-Oct-2002 20:31 126.96.36.1999 98,064 Mqmig.exe 19-Feb-2003 17:24 188.8.131.529 265,488 Mqmigrat.dll 19-Feb-2003 17:24 184.108.40.2060 222,480 Mqoa.dll 19-Feb-2003 17:24 220.127.116.112 8,464 Mqperf.dll 19-Feb-2003 17:24 18.104.22.1689 427,280 Mqqm.dll 19-Feb-2003 17:24 22.214.171.1245 102,672 Mqrt.dll 19-Feb-2003 17:24 126.96.36.1999 70,928 Mqsec.dll 19-Feb-2003 17:24 188.8.131.529 400,656 Mqsnap.dll 19-Feb-2003 17:24 184.108.40.2062 23,824 Mqupgrd.dll 19-Feb-2003 17:24 220.127.116.117 110,352 Mqutil.dll 19-Feb-2003 17:24 18.104.22.1688 64,784 Msmq.cpl
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product