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You may lose recoverable messages if you restart or shut down the receiver

Article ID: 814776 - View products that this article applies to.

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SYMPTOMS

You may lose recoverable messages if you restart or shut down the receiver.

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CAUSE

This issue occurs if Microsoft Message Queuing, also known as MSMQ, 2.0 sends a storage acknowledgement without verifying that it successfully stored the message.

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Shut down or restart the system by using the menu options in Windows to make sure that recoverable messages work correctly. Recoverable messages may not work if there is a power outage or if the power cord is unplugged. Use transactional messages in those cases.

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Feb-2003  17:24  5.0.0.766         281,360  Mq1repl.dll
   04-Feb-2003  15:51  5.0.0.766          14,096  Mq1sync.exe
   19-Feb-2003  17:21  5.0.0.769          75,408  Mqac.sys
   19-Feb-2003  17:24  5.0.0.760         217,360  Mqads.dll        
   30-Oct-2002  16:43  5.0.0.761          25,360  Mqbkup.exe
   19-Feb-2003  17:24  5.0.0.750          76,560  Mqdscli.dll
   19-Feb-2003  17:24  5.0.0.735          41,744  Mqdssrv.dll      
   21-Oct-2002  20:31  5.0.0.759          98,064  Mqmig.exe        
   19-Feb-2003  17:24  5.0.0.759         265,488  Mqmigrat.dll     
   19-Feb-2003  17:24  5.0.0.740         222,480  Mqoa.dll         
   19-Feb-2003  17:24  5.0.0.762           8,464  Mqperf.dll
   19-Feb-2003  17:24  5.0.0.769         427,280  Mqqm.dll
   19-Feb-2003  17:24  5.0.0.765         102,672  Mqrt.dll         
   19-Feb-2003  17:24  5.0.0.759          70,928  Mqsec.dll
   19-Feb-2003  17:24  5.0.0.769         400,656  Mqsnap.dll
   19-Feb-2003  17:24  5.0.0.762          23,824  Mqupgrd.dll
   19-Feb-2003  17:24  5.0.0.767         110,352  Mqutil.dll
   19-Feb-2003  17:24  5.0.0.748          64,784  Msmq.cpl

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

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