RIS Installation Stops if the Network Cable Uses Port B of a Dual-Port Network Adapter

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Article ID: 814788 - View products that this article applies to.
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SYMPTOMS

When you connect to a Remote Installation Server (RIS) from port B of a dual-port network adapter, Setup may appear to stop responding (hang) at the "Setup is starting Windows 2000" screen. However, switching the network cable to port A of the network adapter makes it possible for Setup to continue.

CAUSE

During the PXE boot, the network adapter is identified, and the Windows 2000 network adapter driver is copied over and prepared for initialization. After the kernel and the network adapter are initialized, the file copy process continues. Port B connectivity is lost during the network adapter initialization because of the PXE device map encoding information that is passed to the kernel does not match the PCI device map encoding information. Because of this, the default port (A) is initialized instead of port (B)

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time   Version        Size       File name
   ---------------------------------------------------------
   24-02-2003  15:42  5.0.2195.6670  1,692,352  Ntkrnlmp.exe
   24-02-2003  15:42  5.0.2195.6670  1,670,080  Ntoskrnl.exe
   04-02-2003  12:15  5.0.2195.6661     29,264  Mountmgr.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

There is only one known adapter that experiences this behavior, which is resolved by the update:
INTEL Pro/1000 MT Dual Port Server - (Intel 82546EB Bsed Dual Port Adapter)
PNP ID: PCI\VEN_8086&DEV_1010&SUBSYS_10118086
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
To correctly deploy the update, use the information from the Hotfix Installation and Deployment Guide:
http://technet.microsoft.com/en-us/library/cc750542.aspx
Review the "Installing Windows 2000 with the Service Pack and Hotfixes (Recommended)" section.

Properties

Article ID: 814788 - Last Review: February 27, 2014 - Revision: 3.8
APPLIES TO
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP1
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbsetup kbwin2ksp4fix kbprb kbwin2000presp4fix kbfix kbpending kbbug KB814788

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