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XADM: Recipient Names That Contain DBCS Characters Are Missing From the To and Cc Boxes of Messages That Are Automatically Forwarded
Article ID: 814802 - View products that this article applies to.
When you create a rule in Microsoft Outlook to forward a message to another user or to a distribution list, you may find that some of the recipient names that are listed in the To and Cc boxes of the forwarded message may be truncated or missing if the user names contain double-byte character set (DBCS) characters.
This problem may occur if all the following conditions are true:
Cumulative Rollup InformationTo resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824282/ )September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: Information Store
After the hotfix is installed, the English version of this fix has the file attributes (or later) that are listed in the following table:
Date Time Size File name ------------------------------------------------------ 18-Feb-2003 03:02:52 11,559,936 814802_enu_i386.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Date Time Version Size File name --------------------------------------------------------- 17-Feb-2003 02:52:02 6.0.6420.0 3,915,776 Cdoex.dll 17-Feb-2003 02:43:18 6.0.6420.0 827,392 Davex.dll 17-Feb-2003 02:52:04 6.0.6420.0 3,567,616 Excdo.dll 17-Feb-2003 02:38:40 6.0.6420.0 258,048 Exmime.dll 17-Feb-2003 02:43:20 6.0.6420.0 2,129,920 Exoledb.dll 17-Feb-2003 02:35:22 6.0.6420.0 81,920 Exosal.dll 17-Feb-2003 02:43:20 6.0.6420.0 303,104 Exprox.dll 17-Feb-2003 02:02:20 6.0.6420.0 2,273,280 Mdbmsg.dll 17-Feb-2003 01:30:36 6.0.6420.0 32,768 Mdbrole.dll 17-Feb-2003 02:37:28 6.0.6420.0 4,620,288 Store.exe
(http://support.microsoft.com/kb/301378/EN-US/ )How to Obtain the Latest Exchange 2000 Server Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.