When you open certain programs in Microsoft Windows XP or Microsoft Windows 2000, the repair process
starts for the Microsoft Windows Journal Viewer.
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This behavior occurs because of an incorrect registration of
the Windows Journal Viewer in the registry. Certain programs share components with Windows Journal Viewer. When you start one of those programs, the Windows Installer repair process for Windows Journal Viewer starts and tries to clean up the registration
for that user's profile.
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To resolve this behavior, permit the Windows Journal Viewer
repair process to complete. If the repair succeeds, the Windows Installer dialog box only occurs one time. However, the dialog box may also appear one time for each
additional user account that runs the same program on this
computer.
If the repair does not complete successfully, you
may receive an error message that contains a reference to a file path, and that is
similar to the following error message:
C:\DOCUME~1\ADMINI~1\LOCALS~1\temp\IXP000.tmp\
You may receive this
error message if there is a problem with the existing installation of the
Windows Journal Viewer, or a problem during the removal process. To resolve
this behavior, remove the Windows Journal Viewer, and then reinstall it from
the location that is mentioned in the "More Information" section of this
article.
To remove Microsoft Journal Viewer, follow these steps:
| 1. | Click Start, and then point to
Control Panel. |
| 2. | Double-click Add or Remove Programs, and
then click Change or Remove Programs. |
| 3. | Click Microsoft Windows Journal
Viewer, and then click Remove. |
| 4. | Follow the instructions on the screen to remove the
program.
Note You may have to restart the computer to remove any files that
were in use. |
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Microsoft Windows Journal Viewer 1.5
This accessory permits people who do not have a computer that is
running Windows XP Tablet PC Edition to view files that were created in Windows
Journal Viewer on a Tablet PC. The program is available for download. To
download the program, visit the following Microsoft Web site:
You can install Windows Journal Viewer on a desktop, notebook, or
portable computer that meets or exceeds the following system requirements:
| • | Microsoft Windows 2000 Service Pack 2 (SP2) |
| • | Microsoft Windows XP |
You cannot install Windows Journal Viewer on Tablet PC
computers that run Microsoft Windows XP Tablet PC Edition.
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