OFFXP: Labels in Pasted Excel Chart Object Are Distorted, Unreadable, or Incomplete

Article translations Article translations
Article ID: 815196 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

SYMPTOMS

When you paste an Excel 2002 chart into a document, the chart X-axis labels may be distorted, unreadable, or incomplete.

CAUSE

This problem may occur if both of the following conditions are true:
  • The font size of the chart labels is less than 8 points.

    -and-
  • The chart labels are rotated.
When the size of the chart labels is less than 8 points, a bitmap representation of the label is created. In Excel 2002, this bitmap representation may be distorted, unreadable, or incomplete.

Note There is some unavoidable distortion in Microsoft Office 2000 programs. However, the distortion in the Office XP programs listed at the beginning of this article is much greater.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time      Size        File name
   ----------------------------------------------------------------
   21-Feb-2003  17:53:29   2,410,372  EXCELop.msp (Client Patch) 
   21-Feb-2003  16:47:08  15,012,228  Excelff.msp (Full File Patch)
				
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table:
   Date         Time      Version       Size        File name     
   ----------------------------------------------------------
   20-Feb-2003  17:20:16  10.0.5018.0   9,181,768   Excel.exe
				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 815196 - Last Review: February 27, 2014 - Revision: 4.3
APPLIES TO
  • Microsoft Office XP
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB815196

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com