Article ID: 815225 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
A user is logged on to a Terminal Services session that is hosted by a computer that is running Windows 2000 Server. The user does not have administrative credentials or other rights that specify the ability to shut down or restart the server. However, the user is able to restart the server.
The problem occurs when the Msgina.dll file is exclusively locked by another Terminal Services session. This causes the winlogon process in the second session to prompt for a server restart because the session did not successfully load the Msgina.dll file.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name --------------------------------------------------------- 03-March-2003 08:49 5.0.2195.6672 167,936 Sp3res.dll 03-March-2003 09:14 5.0.2195.6675 181,008 Winlogon.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Article ID: 815225 - Last Review: February 27, 2014 - Revision: 1.7