Some User's Programs Do Not Work Correctly After You Delete That User's Profile

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Article ID: 815231 - View products that this article applies to.
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Symptoms

If you delete a user profile on a Windows 2000-based computer, some programs on that user's computer may not work correctly the next time the user logs on. This problem occurs if the programs were installed by using Microsoft Windows Installer while the Only for me per-user installation mode option was selected. Additionally, the user may not be able to correctly repair the programs.

Cause

This problem occurs because when you delete a user profile in Windows 2000, the Windows Installer information for the user profile is not deleted from the registry.

Resolution

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   14-Feb-2003  10:49  5.0.2195.6621      42,256  Basesrv.dll      
   14-Feb-2003  10:49  5.0.2195.6660     222,992  Gdi32.dll        
   14-Feb-2003  10:49  5.0.2195.6656     710,928  Kernel32.dll     
   28-Feb-2003  09:36  5.0.2195.6669     333,072  Msgina.dll       
   31-Jan-2003  10:51  5.0.2195.6661      90,232  Rdpwd.sys
   28-Feb-2003  09:36  5.0.2195.6666     379,664  User32.dll       
   28-Feb-2003  09:36  5.0.2195.6671     385,296  Userenv.dll      
   24-Feb-2003  11:02  5.0.2195.6669   1,620,176  Win32k.sys
   06-Feb-2003  07:04  5.0.2195.6663     181,008  Winlogon.exe     
   14-Feb-2003  10:49  5.0.2195.6655     243,472  Winsrv.dll       
   28-Feb-2003  09:37  5.0.2195.6661      90,200  Rdpwd.sys
   28-Feb-2003  09:36  5.0.2195.6656     710,928  Kernel32.dll     
   28-Feb-2003  09:36  5.0.2195.6669   1,620,176  Win32k.sys
   14-Feb-2003  10:49  5.0.2195.6655     243,472  Winsrv.dll       
				
Note Because of file dependencies, this update requires Windows 2000 Service Pack 3 (SP3).

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

More information

For more information about Windows Installer technology, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn2.microsoft.com/en-us/library/aa370566.aspx

Properties

Article ID: 815231 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbsysadmin kbwin2000presp4fix kbfix kbbug KB815231

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