Article ID: 815231 - View products that this article applies to.
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If you delete a user profile on a Windows 2000-based computer, some programs on that user's computer may not work correctly the next time the user logs on. This problem occurs if the programs were installed by using Microsoft Windows Installer while the Only for me per-user installation mode option was selected. Additionally, the user may not be able to correctly repair the programs.
This problem occurs because when you delete a user profile in Windows 2000, the Windows Installer information for the user profile is not deleted from the registry.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, this update requires Windows 2000 Service Pack 3 (SP3).
Date Time Version Size File name -------------------------------------------------------------- 14-Feb-2003 10:49 5.0.2195.6621 42,256 Basesrv.dll 14-Feb-2003 10:49 5.0.2195.6660 222,992 Gdi32.dll 14-Feb-2003 10:49 5.0.2195.6656 710,928 Kernel32.dll 28-Feb-2003 09:36 5.0.2195.6669 333,072 Msgina.dll 31-Jan-2003 10:51 5.0.2195.6661 90,232 Rdpwd.sys 28-Feb-2003 09:36 5.0.2195.6666 379,664 User32.dll 28-Feb-2003 09:36 5.0.2195.6671 385,296 Userenv.dll 24-Feb-2003 11:02 5.0.2195.6669 1,620,176 Win32k.sys 06-Feb-2003 07:04 5.0.2195.6663 181,008 Winlogon.exe 14-Feb-2003 10:49 5.0.2195.6655 243,472 Winsrv.dll 28-Feb-2003 09:37 5.0.2195.6661 90,200 Rdpwd.sys 28-Feb-2003 09:36 5.0.2195.6656 710,928 Kernel32.dll 28-Feb-2003 09:36 5.0.2195.6669 1,620,176 Win32k.sys 14-Feb-2003 10:49 5.0.2195.6655 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For more information about Windows Installer technology, visit the following Microsoft Developer Network (MSDN) Web site:
Article ID: 815231 - Last Review: November 2, 2013 - Revision: 3.0
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