The computer does not resume from hibernation or does not Wake-on-LAN from standby

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Article ID: 815304 - View products that this article applies to.
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SYMPTOMS

When your Microsoft Windows XP-based computer resumes from hibernation (S4), or attempts to Wake-on-LAN from standby (S3) you may experience one or more of the following symptoms:
  • The screen is not displayed correctly, and garbled characters may appear.
  • The screen appears blank.
  • The computer stops responding.
The symptoms may vary, depending on what video adaptor is installed in your computer.

CAUSE

This problem may occur in one of the following scenarios:
  • You have Windows XP Service Pack 1 (SP1) installed.
  • You have the hotfix that is described in the following Microsoft Knowledge Base article installed:
    306676 The computer cannot enter standby or hibernate if a Direct3D-based screen saver is running
  • Your computer that is running Windows XP Service Pack 2 (SP2) has Wake-on-LAN enabled, and the computer resumes from S3 (standby) power state because of a network ping request, such as the request generated by a Remote Desktop (RDP) connection.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 64-bit versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Win32k.sys5.1.2600.1135,534,84821-Apr-200301:41IA-64SP1SP
Win32k.sys5.1.2600.12095,643,00821-Apr-200301:14IA-64SP2SP
Windows XP 32-bit versions
   Date          Time   Version         Size       File name   Platform
   --------------------------------------------------------------------
   114-Jan-2005  16:47  5.1.2600.1619   574,464    User32.dll  x86 
   14-Jan-2005   05:28  5.1.2600.1619   1,845,888  Win32k.sys  x86 
   14-Jan-2005   05:50  5.1.2600.2597   1,836,032  Win32k.sys  x86 

WORKAROUND

To work around the hibernation (S4) problem, temporarily turn off the Hibernation feature. To do this, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click Power Options.
  3. Click the Hibernation tab.
  4. Click to clear the Enable Hibernation check box, and then click OK.

    Note There is no workaround for the Wake on LAN issue from S3 except for the fix described in this article.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 815304 - Last Review: February 17, 2009 - Revision: 6.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB815304

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