OL2002: The Free/Busy Bar Incorrectly Displays Busy for the Whole Day

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SYMPTOMS

When you view a Calendar in the Day/Week/Month view or in the Day/Week/Month View With AutoPreview in Outlook 2002, the Free/Busy bar incorrectly displays Busy for the whole day.

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This problem occurs when two events are scheduled for the same day in the Outlook 2002 Calendar. One is an all day event, and the other is a regular event that has a duration of 24 or more hours and a higher importance than the all day event.

Because the regular event has a higher importance than the all day event, the importance setting of the all day event is overridden and set to Busy.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

     Date         Time   Version      Size      File name     
   -------------------------------------------------------
   25-Nov-2002  09:50  10.0.4721.0     47,688 Recall.dll 
   08-Nov-2002  12:47  10.0.4705.0   121,416  Outlph.dll
   06-Mar-2003  14:37  10.0.5104.0     40,960 Outlook.exe 
   11-Oct-2002  13:14  10.0.4608.0     92,744 Outlmime.dll 
   06-Mar-2003  16:26  10.0.5104.0  6,314,568 Outllib.dll 
   20-May-2002  20:27  10.0.4115.0    100,680 Outlctl.dll 
   27-Feb-2003  16:57  10.0.5025.0    543,304 Outlcm.dll 
   08-Aug-2002  18:22  10.0.4406.0    137,800 Impmail.dll 
   09-Jan-2003  13:31  10.0.4907.0    346,696 Exsec32.dll
   19-Sep-2002  12:23  10.0.4517.0    105,032 Envelope.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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