OL2002: The Address Book Column Widths Are Reset to the Default Settings

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Article ID: 815482 - View products that this article applies to.
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SYMPTOMS

The custom column widths in the Address Book may reset to the default settings.

CAUSE

This problem occurs if you use the Select Names dialog box to select the recipients in an e-mail message.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time  Version    Size       File name     
   ------------------------------------------------------
   01-Mar-2003  02:46              423,936  Olkintlop.msp
   01-Mar-2003  03:02            2,263,040  Olkintlff.msp
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version       Size     File name     
   -------------------------------------------------------
   21-Feb-2003  01:20  10.0.5018.0   113,224  Emablt32.dll     
   14-Nov-2002  19:34  10.0.4712.0   192,512  Emsabp32.dll     
   28-Feb-2003  01:56  10.0.5025.0   539,208  Emsmdb32.dll     
   25-Nov-2002  18:49  10.0.4721.0   129,608  Emsui32.dll      
   07-Feb-2003  08:21  10.0.5004.0   854,600  Msmapi32.dll     
   13-Sep-2002  03:52  10.0.4510.0   531,016  Mspst32.dll      
   25-Nov-2002  18:50  10.0.4721.0    55,880  Olkfstub.dll     
   28-Feb-2003  01:56  10.0.5025.0   735,816  Outex.dll        
   06-Sep-2002  22:18  10.0.4503.0 1,972,808  Outllibr.dll     
   08-Nov-2002  21:46  10.0.4705.0   338,504  Pstprx32.dll     
   				

The French version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time  Version    Size     File name     
   ----------------------------------------------------
   12-Mar-2003  02:49            290,304  Olkintlop.msp
   12-Mar-2003  02:58          2,276,352  Olkintlff.msp
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version        Size     File name     
   -------------------------------------------------------
   09-Aug-2002  03:21  10.0.4406.0    113,224  Emablt32.dll     
   13-Feb-2003  21:10  10.0.4517.0    203,328  Emsabp32.dll     
   11-Mar-2003  23:46  10.0.5025.0    543,288  Emsmdb32.dll     
   13-Feb-2003  21:10  10.0.4517.0    133,696  Emsui32.dll      
   06-Sep-2002  16:55  10.0.4420.0    862,784  Msmapi32.dll     
   11-Mar-2003  23:47  10.0.5025.0    756,280  Outex.dll        
   04-Oct-2002  21:48  10.0.4024.0  2,083,392  Outllibr.dll
   				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 815482 - Last Review: October 26, 2013 - Revision: 2.6
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbofficexppresp3fix KB815482

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