Article ID: 815493 - View products that this article applies to.
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A server running Windows 2000 Cluster service may experience a paged pool memory leak with a corresponding increase in handle count for Services.exe. The leaked handles refer to token objects. The leak may continue on a node after the resources are failed over to the other node.
The server may report the following error in the event log:
Event ID: 2020Restarting the server may temporarily resolve the problem.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name -------------------------------------------------------------- 05-Mar-2003 09:35 5.0.2195.6679 45,840 Eventlog.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about paged pool memory leaks, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/312362/EN-US/ )Server Is Unable to Allocate Memory from the System Paged Pool
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product