Text does not print if you paste a Visio 2002 shape that contains text

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SYMPTOMS

If you paste a Microsoft Visio 2002 shape that contains text and you print the document to a PCL printer, the text does not print.

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CAUSE

This problem may occur after you install Microsoft Office XP Service Pack 2 (SP-2).

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This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

   Date         Time   Size        File name     
   -------------------------------------------------------------
   28-Feb-2003  19:32   3,943,876  Sharedop.msp  (Client Fix)
   28-Feb-2003  22:09  10,138,668  Sharedff.msp  (Full File Fix)

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version      Size       File name     
   -----------------------------------------------------
   28-Feb-2003  01:55  10.0.5025.0  9,935,432  Mso.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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WORKAROUND

To work around this problem, print to a non-PCL printer or print to a PostScript printer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Office XP Service Pack 3.

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