Article ID: 815621 - View products that this article applies to.
After you create a new document based on a template that contains a custom docked toolbar, and then exit Word, you may receive the following error message:
When you click the "click here" link, you receive an error signature similar to the following:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.
AppName AppVer ModName ModVer Offset ---------------------------------------------------------------- Winword.exe 10.0.2627.0 Winword.exe 10.0.2627.0 00028980
This problem may occur if you quit Word and both the following conditions are true:
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------------------------- 24-Mar-2003 09:20 8,294,604 Winwordff.msp (full file) 24-Mar-2003 07:54 3,002,028 Winwordop.msp (client)
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name -------------------------------------------------------------- 21-Mar-2003 19:06 10.0.5119.0 10,603,080 Winword.exe
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
330537Note The Full-File version of this patch will install on Office XP Service Pack 1 (SP1). However it has not been tested to the same extent on that version as it has on the latest service pack, and some unanticipated file conflicts are possible. This configuration is supported, but not recommended.
(http://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
To work around this problem, use one of the following methods.
Method 1: Close the Task PaneTo close the task pane, click Task Pane on the View menu.
Method 2: Create an AutoClose MacroMicrosoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs.
If you have limited programming experience, you may want to contact a Microsoft Certified Partner or Microsoft Advisory Services. For more information, visit these Microsoft Web sites:
Microsoft Certified Partners - https://partner.microsoft.com/global/30000104
Microsoft Advisory Services - http://support.microsoft.com/gp/advisoryservice
For more information about the support options that are available and about how to contact Microsoft, visit the following Microsoft Web site:http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
(http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)To create an AutoClose macro that automatically closes the task pane when you quit Word, follow these steps:
Method 3: Undock the Custom ToolbarChange the custom toolbar to a floating custom toolbar. To do this, follow these steps:
Method 4: Move to a Default Toolbar LineMove the custom toolbar to a default toolbar line. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
For more information about custom toolbars, click Microsoft Word Help on the Help menu, type custom toolbar in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.