"Code 28" Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation

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Article ID: 815834 - View products that this article applies to.
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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SYMPTOMS

When you resume a Windows 2000-based computer from hibernation, if the computer is connected to a Universal Serial Bus (USB) 1.1 hub device, the USB 1.1 hub device may not work correctly. Additionally, a yellow exclamation mark is displayed next to the device when you view it in Device Manager.

When you double-click the device in Device Manager, you receive the following error message in the Device status box on the General tab:
The drivers for this device are not installed. (Code 28)
This problem also occurs when you plug a USB device into a USB 1.1 hub device that is connected to your computer after you resume your computer from hibernation.

CAUSE

This problem occurs when the FSLargestDataPacket field of the HcFmInterval register is not set correctly when the computer resumes from hibernation. In this scenario, the host controller does not transfer data across the bus.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   28-Feb-2003  23:29  5.0.2195.6675      24,784  Openhci.sys				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about error codes in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:
125174 Explanation of Error Codes Generated by Device Manager
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 815834 - Last Review: October 26, 2006 - Revision: 2.9
APPLIES TO
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwin2ksp4fix kboswin2000fix kberrmsg kbwin2000presp4fix kbfix kbbug KB815834

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