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OL2002: Names Do Not Appear in the "Search Results" Box When You Search for Names That Have Double Byte Character Set Characters in a LDAP Address Book

Article ID: 815924 - View products that this article applies to.

SYMPTOMS

In Microsoft Outlook, you can search for names in a Lightweight Directory Access Protocol (LDAP) address book that you want to insert in the To box, the Cc box, or the Bcc box of an e-mail message. However, if the name that you are searching for contains Double Byte Character Set (DBCS) characters (for example, Japanese or Korean characters), no names appear in the Search Results box as expected.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841

(http://support.microsoft.com/kb/307841/ )

How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

(http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time      Size    File name
   --------------------------------------------
   10-Mar-2003  16:44     89,088  Olkintl.msp
   13-Mar-2003  23:30  1,767,936  Olkintlff.msp
   10-Mar-2003  16:55  1,764,352  Olkintlff.msp
   10-Mar-2003  16:47     91,136  Olkintlop.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   07-Mar-2003  01:26  10.0.5104.0       113,224  Emablt32.dll     
   28-Feb-2003  01:56  10.0.5025.0       576,072  Emsmdb32.dll     
   23-Aug-2002  22:58  10.0.4420.0       834,120  Msmapi32.dll     
   29-Apr-2002  18:44  10.0.4024.0        47,432  Bjablr32.dll     
   29-Apr-2002  18:44  10.0.4024.0       129,352  Contab32.dll     
   15-May-2002  00:42  10.0.4109.0       194,888  Emsabp32.dll     
   23-Jun-2002  03:38  10.0.4219.0       133,704  Emsui32.dll      
   21-May-2002  04:26  10.0.4115.0       506,184  Mspst32.dll      
   29-Apr-2002  18:50  10.0.4024.0        55,624  Olkfstub.dll     
   21-May-2002  04:26  10.0.4115.0       727,368  Outex.dll        
   10-Jun-2002  21:27  10.0.4205.0       358,984  Pstprx32.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671

(http://support.microsoft.com/kb/325671/EN-US/ )

OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537

(http://support.microsoft.com/kb/330537/EN-US/ )

OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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