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KANA Key Functions As CTRL Key When You Log On to Windows Terminal Services Client

Article ID: 816062 - View products that this article applies to.

SYMPTOMS

When the KANA key on a Japanese keyboard is set to the locked-on position, and you then log on to Windows Terminal Services Client, all keystrokes may be treated as though the CRTL key is also pressed at the same time.

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CAUSE

The KANA key is recognized as the CTRL key in this situation. This behavior occurs when Windows Terminal Services Client has been configured to permit logon without the use of a password. When you start Windows Terminal Services Client in this situation, the KANA key is identified as the CTRL key before any dialog boxes are available. If you wait until the first dialog box is displayed before you start typing, the KANA key functions as expected.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version   Size       File name
   --------------------------------------------------
   03/04/07     06:54  6701         90,232  Rdpwd.sys
   03/04/07     17:26  6702      1,628,752  Win32k.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

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