Article ID: 816094 - View products that this article applies to.
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When you try to reconnect to your Exchange Server mailbox, you may receive the following error message
and the reconnection operation is unsuccessful.
This issue may occur if you use another account to connect to your mailbox and the account name contains Thai characters. The issue occurs because Lightweight Directory Access Protocol (LDAP) queries Active Directory by using the User32 API CharPrevW function, and this function does not recognize some Thai Unicode vowel characters. The User32 API CharPrevW function may not recognize the following Thai Unicode characters:
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 04-Mar-2003 19:12 5.0.2195.6678 42,768 Basesrv.dll 14-Feb-2003 12:49 5.0.2195.6660 222,992 Gdi32.dll 14-Feb-2003 12:49 5.0.2195.6656 710,928 Kernel32.dll 04-Mar-2003 19:12 5.0.2195.6669 333,072 Msgina.dll 31-Jan-2003 12:51 5.0.2195.6661 90,232 Rdpwd.sys 04-Mar-2003 19:12 5.0.2195.6680 380,176 User32.dll 04-Mar-2003 19:12 5.0.2195.6671 385,296 Userenv.dll 04-Mar-2003 19:08 5.0.2195.6680 1,620,208 Win32k.sys 03-Mar-2003 09:14 5.0.2195.6675 181,008 Winlogon.exe 14-Feb-2003 12:49 5.0.2195.6655 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
Article ID: 816094 - Last Review: October 26, 2013 - Revision: 2.6