The session stops responding when you try to access a remote file by using the SMB protocol on a Windows 2000-based computer

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Article ID: 816255 - View products that this article applies to.
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SYMPTOMS

On a Microsoft Windows 2000-based computer, when you try to access a remote file by using the Server Message Block (SMB) protocol, the session may stop responding. For example, this problem may occur if you use a program that uses named pipes, where periodically, the program may stop responding, and you may receive the following error message:
Named pipe server is not available.

CAUSE

This problem occurs because of a deadlock issue in the SMB redirector.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   04-Jun-2003  18:20  5.0.2195.6738      42,256  Basesrv.dll      
   17-Jan-2003  17:06  5.0.2195.6656     236,304  Cmd.exe          
   04-Jun-2003  18:20  5.0.2195.6660     233,232  Gdi32.dll        
   04-Jun-2003  18:20  5.0.2195.6741     711,440  Kernel32.dll     
   04-Feb-2003  21:15  5.0.2195.6661      29,264  Mountmgr.sys
   04-Jun-2003  18:18  5.0.2195.6752     407,792  Mrxsmb.sys
   04-Jun-2003  18:20  5.0.2195.6751     333,072  Msgina.dll       
   04-Jun-2003  18:20  5.0.2195.6741     483,600  Ntdll.dll        
   04-Jun-2003  18:17  5.0.2195.6752   1,695,296  Ntkrnlmp.exe     
   04-Jun-2003  18:18  5.0.2195.6752   1,694,336  Ntkrnlpa.exe     
   04-Jun-2003  18:18  5.0.2195.6752   1,715,264  Ntkrpamp.exe     
   04-Jun-2003  18:17  5.0.2195.6752   1,672,832  Ntoskrnl.exe     
   04-Jun-2003  18:18  5.0.2195.6752     168,496  Rdbss.sys
   08-Apr-2003  06:54  5.0.2195.6701      90,232  Rdpwd.sys
   30-May-2003  00:22  5.0.2195.6748   4,576,256  Sp3res.dll       
   04-Jun-2003  18:20  5.0.2195.6688     403,216  User32.dll       
   04-Jun-2003  18:20  5.0.2195.6745     385,808  Userenv.dll      
   02-Jun-2003  22:26  5.0.2195.6751   1,628,816  Win32k.sys
   30-May-2003  00:25  5.0.2195.6750     181,520  Winlogon.exe     
   04-Jun-2003  18:20  5.0.2195.6752     243,984  Winsrv.dll       
   04-Jun-2003  18:20  5.0.2195.6741     711,440  Kernel32.dll     
   04-Jun-2003  18:20  5.0.2195.6741     483,600  Ntdll.dll        
   04-Jun-2003  18:20  5.0.2195.6751   1,628,816  Win32k.sys
   04-Jun-2003  18:20  5.0.2195.6752     243,984  Winsrv.dll       

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Properties

Article ID: 816255 - Last Review: October 26, 2013 - Revision: 2.5
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB816255

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