Article ID: 816255 - View products that this article applies to.
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On a Microsoft Windows 2000-based computer, when you try to access a remote file by using the Server Message Block (SMB) protocol, the session may stop responding. For example, this problem may occur if you use a program that uses named pipes, where periodically, the program may stop responding, and you may receive the following error message:
Named pipe server is not available.
This problem occurs because of a deadlock issue in the SMB redirector.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 04-Jun-2003 18:20 5.0.2195.6738 42,256 Basesrv.dll 17-Jan-2003 17:06 5.0.2195.6656 236,304 Cmd.exe 04-Jun-2003 18:20 5.0.2195.6660 233,232 Gdi32.dll 04-Jun-2003 18:20 5.0.2195.6741 711,440 Kernel32.dll 04-Feb-2003 21:15 5.0.2195.6661 29,264 Mountmgr.sys 04-Jun-2003 18:18 5.0.2195.6752 407,792 Mrxsmb.sys 04-Jun-2003 18:20 5.0.2195.6751 333,072 Msgina.dll 04-Jun-2003 18:20 5.0.2195.6741 483,600 Ntdll.dll 04-Jun-2003 18:17 5.0.2195.6752 1,695,296 Ntkrnlmp.exe 04-Jun-2003 18:18 5.0.2195.6752 1,694,336 Ntkrnlpa.exe 04-Jun-2003 18:18 5.0.2195.6752 1,715,264 Ntkrpamp.exe 04-Jun-2003 18:17 5.0.2195.6752 1,672,832 Ntoskrnl.exe 04-Jun-2003 18:18 5.0.2195.6752 168,496 Rdbss.sys 08-Apr-2003 06:54 5.0.2195.6701 90,232 Rdpwd.sys 30-May-2003 00:22 5.0.2195.6748 4,576,256 Sp3res.dll 04-Jun-2003 18:20 5.0.2195.6688 403,216 User32.dll 04-Jun-2003 18:20 5.0.2195.6745 385,808 Userenv.dll 02-Jun-2003 22:26 5.0.2195.6751 1,628,816 Win32k.sys 30-May-2003 00:25 5.0.2195.6750 181,520 Winlogon.exe 04-Jun-2003 18:20 5.0.2195.6752 243,984 Winsrv.dll 04-Jun-2003 18:20 5.0.2195.6741 711,440 Kernel32.dll 04-Jun-2003 18:20 5.0.2195.6741 483,600 Ntdll.dll 04-Jun-2003 18:20 5.0.2195.6751 1,628,816 Win32k.sys 04-Jun-2003 18:20 5.0.2195.6752 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New Naming Schema for Microsoft Windows Hotfix Packages
(http://support.microsoft.com/kb/824684/ )Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Article ID: 816255 - Last Review: October 26, 2013 - Revision: 2.5