Article ID: 816505 - View products that this article applies to.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
When you install Microsoft Works Suite 2003, you may receive the following error message:
When you install Microsoft Works Suite 2004, you may receive the following error message:
Setup has detected other programs running which may interfere with installation.
Setup has found the following programs open on your computer. Before you continue installing Microsoft Works Suite 2004, close the open programs.
This issue occurs because other programs are still running in the background on the computer.
Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Method 1: Quit all programsTo resolve this issue, quit all programs that are open during installation. To do so, follow these steps:
Method 2: End task on all programs that are running in the backgroundOther programs may be running in the background and do not have an icon on the taskbar or in the notification area. To quit these programs, you must use the Task Manager to end each task.
Microsoft Windows XP or Microsoft Windows 2000
Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)
For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/129972/ )Computer viruses: description, prevention, and recovery
Method 3: Clean boot your computerIf the first two methods do not resolve the issue, you must restart Microsoft Windows in what is named a "clean boot" mode. This is a way to start your computer with all the programs that you do not require turned off. Each version of Windows has a different clean boot procedure. From the table below, select the article that corresponds to your version of Windows, and then follow the instructions about how to Clean Boot your computer:
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After Works Suite is installed, restart your computer.
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