User Profile Folder Name Appears with Squares or Other Unusual Characters When You Manage Remote Computers

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Article ID: 816740 - View products that this article applies to.
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SYMPTOMS

When you remotely manage a computer by using the Computer Management snap-in (Compmgmt.msc), a user profile folder may appear on the remote computer with squares or other unusual characters in the folder name. If you try to delete the profile, the profile cannot be deleted until the computer is restarted.
This issue may also occur when you install Microsoft Systems Management Server 2.0 or 2003 client on Microsoft Windows 2000 with Service Pack 3. A user profile folder may appear on the remote computer with squares or other unusual characters in the folder name. If you try to delete the profile, the profile cannot be deleted until the computer is restarted.

CAUSE

This problem occurs because of an error in WMI with the handling of UNICODE strings.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   18-Mar-2003  12:23  1.50.1085.102  176,216  Stdprov.dll

WORKAROUND

To work around this problem, use one of the following methods:
  • Remotely manage the computer by using different tools.
  • Manage the computer locally.
To prevent this problem from occuring with later WMI connections to the computer, apply the fix to the client side.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

This problem may also occur when you are using other tools that use WMI. For more information about how to use the snap-in, visit the following Microsoft Web site:
http://www.microsoft.com/windows/windows2000/en/advanced/help/snap_start_MMC.htm
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Properties

Article ID: 816740 - Last Review: October 26, 2013 - Revision: 5.3
APPLIES TO
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbsysadmin kbwin2ksp4fix kbenv kbprb kbwin2000presp4fix kbfix kbbug KB816740

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