You Receive an Error Message When You Try to Forward or to Reply to a Digitally Signed E-Mail Message

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Article ID: 816830 - View products that this article applies to.
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SYMPTOMS

When you try to forward or to reply to a digitally signed e-mail message from a mail account without a digital ID in Outlook Express, you receive the following error message:
You do not have a digital ID

CAUSE

This problem occurs because Outlook Express tries to send the e-mail message with a digital signature even if there is not a digital ID present for the forwarding mail account.

WORKAROUND

To work around this problem, turn off the Digitally sign option before you reply or forward the digitally signed e-mail message. To do this, follow these steps:

  1. After you click theReply or the Forwardbuttons on the e-mail message, click theTools menu.
  2. Verify that the Digitally sign check box is not selected. Click to clear the Digitally sign check box if it is selected.
  3. Click Send.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 816830 - Last Review: September 20, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Outlook Express 6.0
Keywords: 
kbbug kbpending KB816830

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