Access Violation Occurs When You Start the Cluster Service

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Article ID: 816869 - View products that this article applies to.
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When you start the Cluster service on a cluster node, an access violation error may occur in a Remote Procedure Call (RPC) string-handling routine.


This problem may occur in situations when the RPC call is processed incorrectly.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time    Version        Size     File name
  16-Apr-2003  13:09   5.0.2195.6683   55,568  Clusapi.dll
  12-Mar-2003  10:02   5.0.2195.6683   67,760  Clusnet.sys
  10-Apr-2003  16:40   5.0.2195.6735  683,280  Clussvc.exe
  16-Apr-2003  13:09   5.0.2195.6660   95,504  Netman.dll
  16-Apr-2003  13:09   5.0.2195.6604  477,456  Netshell.dll
  12-Mar-2003  10:02   5.0.2195.6683   54,544  Resrcmon.exe


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


Article ID: 816869 - Last Review: October 26, 2013 - Revision: 1.6
  • Microsoft Windows 2000 Advanced Server
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbqfe kbwin2000presp4fix kbfix kbbug KB816869

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