When you use the Welcome screen to log on to a computer that is installed as a home computer (a computer where a network domain has not been specified), the computer appears to stop responding (hang) and you receive the following message under the
This issue occurs if all the following conditions are
- You use the Welcome screen to log on to the
- You have a network share mapped to a drive letter.
- The network share has been made available
- The system is connected to a network.
- The network share is not accessible. For example, the server
When all these conditions occur, Windows XP cannot restore the network connection and
displays an error message. This error message must be confirmed before logon can
continue. However, you cannot see the error message because it is hidden behind
the Welcome screen. Therefore, the system appears to stop responding (hang).
To resolve this issue, confirm the error message and
complete the logon process. To do so, follow these steps:
- Press ALT+TAB to switch to the Restoring Network
Connections task. Note that the task will still be hidden after you activate
- Press ENTER to confirm the error message. Note If you do not see a Restoring Network
Connections task when you press ALT+TAB, you are experiencing an issue that is different from the one that is described in this
To work around this issue, turn off the Welcome screen and use the classic logon screen instead.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:
HOW TO: Change the Logon Window and the Shutdown Preferences in Windows
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
Article ID: 816873 - Last Review: May 7, 2007 - Revision: 1.5
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Professional