"There Was an Error Found When Printing the Document" Error Message When You Print a Document Over an Infrared Port

After you install Windows 2000 Service Pack 3 (SP 3) on your Windows 2000-based computer, you may receive the following error message each time that you print to a printer over an infrared port:

If you ignore the error message, the document prints as expected.

This problem may occur in situations when the print spooler does not communicate correctly with the infrared port. This is known to occur when you print to the following printers over an infrared port after you apply Windows 2000 SP3:

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

To work around this problem, specify that documents print directly to the printer. To do so:

1. Click Start, point to Settings, and then click Printers.
2. Right-click the printer, and then click Properties.
3. Click the Advanced tab.
4. Click Print directly to the printer, and then click OK.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.