You experience problems using the Original Xbox High Definition AV Pack

When you use the Xbox High Definition AV Pack with your Xbox console, you may experience one or more of the following behaviors:

• There is no video display.
• There is distorted or partial video display.
• A projection TV does not display the video correctly.
• The Xbox Dashboard does not appear.

The Xbox Dashboard does not appear

This behavior may occur if your TV cannot recognize or display a 480i video signal from a component input. By default, the Xbox Dashboard uses a 480i video signal so that it is compatible with most TVs.

With the most recent version of Xbox Live, you can set your Xbox console to use a 480p video signal.

Note The Xbox logo that appears as the console starts and all DVD movies display using a 480i video signal. If your TV component inputs cannot display a 480i video signal correctly, you must use the standard AV Pack to connect to your TV.

If you do not want to change AV Packs, plug the green cable in the standard video input and change the input select on your television to use the Dashboard. Depending on your audio configuration, you may not be able to hear sound. Make sure that you connect the green cable to your component input.

Television does not automatically switch to widescreen mode

When you use the HD AV pack in widescreen (16:9) ratio while displaying in 480p, 720p, or 1080i mode, note that you may have to manually adjust your television to fit the Xbox display to the shape of the screen.

At the time the Xbox video game system was developed, there was not an established standard for alerting a monitor to a 480p wide-screen mode switch. Therefore, the Xbox console does not send a mode-switch signal while outputting in 480p, 720p, or 1080i mode. The console does send such a mode-switch signal while in 480i mode, as an established signal standard did exist for this mode when the Xbox video game system was developed.

General display issues

1. Determine whether the indicator light on the front of the console remains green or whether it blinks.
   • If the indicator light repeatedly blinks green and orange, the AV connection is not functioning correctly. If this is the case, follow steps 2 through 4. If these steps do not resolve the issue, continue to step 8.
   • If the indicator light remains green, continue to step 2.
2. Verify that you are using a Microsoft-licensed or Microsoft-compatible High Definition AV Pack. If this is not the case, contact the manufacturer of the peripheral for more information.
3. If you connect your Xbox console directly to a TV, make sure that you connected the console correctly.
   1. Turn off power to your TV and to your Xbox console.
   2. Connect the RGB cable connector to the RGB output of the AV pack and to the RGB input of your television. Make sure that the connections are firmly connected.
4. If you connect your Xbox console to a TV through a VCR, make sure that you connected the console correctly.
   1. Turn off power to your TV and to your Xbox console.
   2. Connect the cable connector to the RGB output of the AV pack and to the RGB input of your VCR. Make sure that the connections are firmly connected.
   3. Verify that you are using the same type of RGB cable for the VCR connection and for the TV connection. If this is not case, the video performance may not be as expected. If you connect your Xbox console to a TV through a VCR, DVD movies may not play because of copy protection technology. However, this does not affect gameplay.
5. Verify the input selection. Make sure that you tuned the TV and the VCR to the correct input channels. Typically, you can find the Input Select menu by using one of the following methods:
   • Look for a hidden panel on the front of the TV or VCR.
   • Look for a button on the original remote control.
   • Look for a button on the original remote control.
   • Use the on-screen menu option.
6. Try different connection configurations.
   • If you connect directly to a TV, try a different TV.
   • If you connect your Xbox console to a TV through a VCR, try to connect your Xbox console directly to a TV.
7. Determine whether the behavior occurs with one disc, with two discs, or with more than two discs.
   • If the problem occurs with only one or two discs, search the Knowledge Base for known issues for that particular disc.
   • If no known issues exist, return the disc to the retailer.
8. The AV pack may be malfunctioning.

Additional Support

If the steps in the previous section did not resolve your issue, it may indicate a problem that will require service by Microsoft. If this is the case please contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the following Web site:Important: Only accessories that are still In-warranty will be exchanged. You must have a valid proof of purchase for your accessory to be replaced as In Warranty. If the accessory is not in inventory a refund for the purchase price will be provided. The accessory will not be returned to you.