Article ID: 817117 - Last Review: February 3, 2011 - Revision: 3.7

You receive error messages when you try to install Office 2003 or use an Office 2003 program

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SYMPTOMS

When you try to start a Microsoft Office 2003 program or try to visit the Microsoft Office Update Web site after you install one of the Microsoft Windows XP service pack updates, you may receive an error message that is similar to the following:
The application failed to initialize properly (0xc0150002). Click on OK to terminate the application.
Additionally, when you try to install Office 2003, you may receive the following error message:
Setup has detected an incomplete Windows XP Service Pack installation on your computer. Office will not run correctly until this update has been completed.
Visit Windows Update (<http://update.microsoft.com>) to download and install the latest Service Pack.
However, when you visit the Microsoft Windows Update Web site and scan for the required updates, they are not any updates listed.
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CAUSE

This behavior may occur because of one of the following reasons:
  • You have an incomplete Windows XP service pack installation.
  • You do not restart the computer when you are prompted to after the Windows XP service pack installation process is complete.
  • You installed Office 2003 and a Windows XP service pack update on the computer.
Additionally, this behavior may occur if the following conditions are true:
  • You upgrade the Microsoft Windows XP Home-based computer to Microsoft Windows XP Professional.
  • You reinstall Windows XP on the computer.
  • You perform a repair of Windows XP on the computer.
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RESOLUTION

To resolve this issue, use one of the following methods.
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Method 1

Restart the computer, and then install or start the Office 2003 programs. Generally, you should restart when youreceive a prompt to do this after you install any product or update.

Method 2

Install the latest Windows XP service pack from the following Microsoft Windows update Web site:
http://support.microsoft.com/xpsp2getinstall (http://support.microsoft.com/xpsp2getinstall)
If you cannot successfully install the latest Windows XP service pack or if the Web site reports an error, visit the following Web site for information about how to troubleshoot Windows update issues:
http://v4.update.microsoft.com/troubleshoot (http://v4.update.microsoft.com/troubleshoot)

Method 3

Manually download and install the Microsoft Windows XP Service Pack 1a (SP1a) update. To download and install Windows XP SP1a, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/search.aspx?categoryid=7 (http://www.microsoft.com/downloads/search.aspx?categoryid=7)
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APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
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Keywords: 
kberrmsg kbbug KB817117
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