Article ID: 817142 - View products that this article applies to.
When you start your computer, the Welcome to Windows logon screen does not appear. You may also receive an error message that is similar to one of the following:
This issue may occur if Symantec pcAnywhere is installed on the computer and the pcAnywhere Graphical Identification and Authorization (GINA) filter, Awgina.dll, prevents you from logging on to the computer.
When pcAnywhere is installed, it replaces the default Windows GINA file, Msgina.dll, with the Awgina.dll file. Some versions of the Awgina.dll file may cause this behavior.
To resolve this issue, use one or both of the following methods, as appropriate to your situation:
Method 1: Turn Off the PcAnywhere GINA filterRestart the computer in Safe mode and turn off the pcAnywhere GINA filter. To do so:
Method 2: Remove pcAnywhere from the ComputerRemove pcAnywhere from the computer. For more information about how to do so, see the program documentation or visit the following Symantec Corporation Web site:
For additional information about a related issue that occurs in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
306948Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/306948/EN-US/ )Installing pcAnywhere 9.0 on Windows 2000 Generates Continuous Restarts