Unknown error 80040d1b occurs when you try to expand a storage group in Exchange System Manager

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Article ID: 817309 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
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SYMPTOMS

When you try to expand a storage group under your server in the Exchange System Manager utility, you receive the following error message:
An unknown error has occurred.

ID no: 80040d1b
Exchange System Manager
When you click OK, no databases appear under the storage group that you tried to expand. Additionally, the following event ID message appears in the Application log of Windows Event Viewer:

Date: Date
Source: Microsoft Search
Time: Time
Category: Gatherer
Type: Error
Event ID: 3028
User: N/A
Computer: ComputerName
Description: The Gatherer object in project ExchangeServer_COMPUTERNAME priv5B0EC233 cannot be initialized. Error 0: - The operation completed successfully.

CAUSE

This problem may occur if you moved or deleted the GatherLogs folder for Microsoft Search Service. This problem may also occur if the hard disk crashed or if you added a new hard disk drive for Microsoft Search Service.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, edit the Windows registry to point to the correct location of the GatherLogs folder. To do this, follow these steps.

Note If you deleted the GatherLogs folder, create a new GatherLogs folder and then edit the Windows registry to point to the new location.
  1. Exit Exchange System Manager if it is currently running.
  2. Stop Microsoft Search Service. To do this:
    1. Click Start, click Run, type services.msc in the Open box, and then click OK.
    2. Right-click Microsoft Search, and then click Stop.
  3. Click Start, click Run, type regedit in the Open box, and then click OK.
  4. Locate and then click the following registry subkey, where COMPUTERNAME is the name of the server, and where privcatalog number is the name of the catalog. For example, the name of the catalog might be priv5B0EC233.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Search\1.0\Gather\ExchangeServer_<COMPUTERNAME>\priv<catalog number>
  5. In the right pane, right-click StreamLogsDirectory, and then click Modify.
  6. Locate and then click the following registry subkey, where COMPUTERNAME is the name of the server, and where privcatalog number is the name of the catalog. For example, the name of the catalog might be priv5B0EC233.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Search\1.0\Gathering Manager\Applications\ExchangeServer_<COMPUTERNAME>\Projects\priv<catalog number>
  7. In the right pane, right-click WorkingDirectory, and then click Modify.
  8. Locate and then click the following registry subkey, where COMPUTERNAME is the name of the server, and where privcatalog number is the name of the catalog. For example, the name of the catalog might be priv5B0EC233.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Search\1.0\Indexer\ExchangeServer_<COMPUTERNAME>\priv<catalog number>
  9. In the right pane, right-click ProjectPath, and then click Modify.
  10. In the Value data box, type the valid path of the GatherLogs folder, and then click OK.
  11. Follow steps 4 through 6 for each catalog (privcatalog number) for which the
    StreamLogsDirectory
    registry value of that catalog points to the incorrect location.
  12. Exit Registry Editor, and then start Microsoft Search Service.
  13. Start Exchange System Manager, and then expand the storage group that contains the mailbox store that contains the full-text index that you created.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 817309 - Last Review: April 19, 2010 - Revision: 4.1
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
kbnofix kbbug kberrmsg KB817309

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