Article ID: 817354
On a heavily loaded server that is running Windows 2000 Service Pack 3 (SP3), the computer may stop responding and you may receive the following Stop error message:
STOP 0x0000001E (0xC0000005, 0xA001199F, 0x00000000, 0xA0C89369)
This problem may occur if Explorer.exe stops responding (crashes) and the shell window is corrupted during a call to the xxxLoadDesktopWallpaper() function. When this problem occurs, the spwndShell attribute has a value of NULL, but the pwndShell attribute retains its previous value.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesMicrosoft Windows 2000 SP3 is required to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Restart RequirementYou must restart your computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 11-Jun-2003 19:09 5.0.2195.6738 42,256 Basesrv.dll 17-Jan-2003 16:06 5.0.2195.6656 236,304 Cmd.exe 11-Jun-2003 19:09 5.0.2195.6660 233,232 Gdi32.dll 11-Jun-2003 19:09 5.0.2195.6741 711,440 Kernel32.dll 11-Jun-2003 19:09 5.0.2195.6751 333,072 Msgina.dll 08-Apr-2003 05:54 5.0.2195.6701 90,232 Rdpwd.sys 29-May-2003 23:22 5.0.2195.6748 4,576,256 Sp3res.dll 11-Jun-2003 19:09 5.0.2195.6688 403,216 User32.dll 11-Jun-2003 19:09 5.0.2195.6745 385,808 Userenv.dll 02-Jun-2003 21:26 5.0.2195.6751 1,628,816 Win32k.sys 29-May-2003 23:25 5.0.2195.6750 181,520 Winlogon.exe 11-Jun-2003 19:09 5.0.2195.6752 243,984 Winsrv.dll 11-Jun-2003 19:09 5.0.2195.6741 711,440 Kernel32.dll 11-Jun-2003 19:09 5.0.2195.6751 1,628,816 Win32k.sys 11-Jun-2003 19:09 5.0.2195.6752 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/EN-US/ )New Naming Schema for Microsoft Windows Hotfix Packages