You are continuously prompted to restart the computer to remove pending files during a SQL Server service pack installation on a computer that is running SMS 2.0

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Article ID: 817362 - View products that this article applies to.
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SYMPTOMS

When you try to install a Microsoft SQL Server service pack on a computer that has Microsoft Systems Management Server (SMS) 2.0 installed, you may be prompted to restart the computer to remove pending files. The message may appear although no other file operations are active, and it may appear after you restart the computer.

CAUSE

This problem may occur if more than one SMS 2.0 remote administrative console submits a site property change (an .sca file) at the same time. If the Data Discovery Manager (DDM) component cannot delete the SCA file, DDM assumes that the file is locked by a process. Therefore, DDM places the file name in the registry to be deleted when the computer is restarted. The file name is stored in the
PendingFileRenameOperations
entry in the
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
registry subkey. Setup programs may detect this registry entry and then prompt to restart the computer to clear pending file operations before the installation can continue.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SMS Service Pack 5 (SP5) installed to apply this hotfix.

Restart requirement

You must stop the SMS Executive service to apply this hotfix and then restart it.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version  Size     File name
   ---------------------------------------------------------------------
   17-Apr-2003  19:46  2.0.4.1  252,645  Sms2.0-kb817362-sp5-x86-enu.exe
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version        Size     File name    Platform
   -----------------------------------------------------------------
   25-Feb-2003  14:45  2.0.1493.5117  261,904  Ddm.dll      Alpha
   25-Feb-2003  14:45  2.0.1493.5117  173,456  Ddm.dll      x86
   23-Feb-2003  10:05  2.0.1493.5011  855,312  Preinst.exe  x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 817362 - Last Review: October 26, 2013 - Revision: 1.7
APPLIES TO
  • Microsoft Systems Management Server 2.0 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbregistry kbsms200presp6fix kbupgrade kbsetup kbinterop kbfix kbbug KB817362

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