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XADM: Event ID 9202 Is Logged and the Exchange 2000 Mailbox Management Process Does Not Start Correctly
Article ID: 817375 - View products that this article applies to.
When you start the Mailbox Management process in Exchange 2000, the following event is logged to the application event log:
Category: Mailbox Management
Event ID: 9202
Failed to open default message store.
This problem occurs if both of the following conditions are true:
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem
Cumulative Rollup InformationTo resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824282/ )September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Note Before you apply this hotfix to the server, you may have to stop all third-party services that load the Mapi32.dll component. To determine which services load Mapi32.dll, use the Task List Viewer (Tlist.exe) command-line tool. To do so:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
Date Time Version Size File name ----------------------------------------------------- 31-Mar-2003 23:34 6.0.6448.0 745,472 Mapi32.dll
(http://support.microsoft.com/kb/301378/ )How to Obtain the Latest Exchange 2000 Server Service Pack
To work around this problem, do one of the following:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The Task List Viewer (Tlist.exe) tool is included with the Microsoft Windows 2000 Support Tools. For additional information about how to install the Windows 2000 Support Tools, click the following article number to view the article in the Microsoft Knowledge Base:
301423The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/301423/ )HOW TO: Install the Windows 2000 Support Tools to a Windows 2000 Server-Based Computer