Troubleshooting Original Xbox controller vibration issues

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SYMPTOMS

When you use your controller, you may experience one or more of the following behaviors:

You do not feel any controller vibrations when the controller typically vibrates.
The controller vibrates continuously.

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CAUSE

One of the following conditions may cause this behavior:

One or both of the rumble motors inside the controller are not working correctly.
The controller is malfunctioning.

Note Not all games support controller vibration. For games that support controller vibration, you only experience vibration at certain times.

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THINGS TO TRY

Confirm that the controller is not working correctly. If the controller does not vibrate, locate a situation in a game that you know causes vibration, and then test the controller to determine whether the controller vibrates.
Determine whether the behavior is controller-related or console-related. To do this, test a second controller.
If the second controller functions correctly, try the first controller again to test if it now functions correctly.
If these steps do not resolve the issue, you may have to replace the controller.

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Additional Support

If the steps in the previous section did not resolve your issue, it may indicate a problem that will require service by Microsoft. If this is the case please contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the following Web site:

http://www.xbox.com/support/contact/ (http://www.xbox.com/support/contact/)

Important: Only accessories that are still In-warranty will be exchanged. You must have a valid proof of purchase for your accessory to be replaced as In Warranty. If the accessory is not in inventory a refund for the purchase price will be provided. The accessory will not be returned to you.

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