WD2000: Word Ignores Pages Per Sheet Setting When You Print From wdDialogFilePrint Dialog Object

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Article ID: 817432 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Word 2002 version of this article, see 818052.
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Symptoms

When you use the Show or Execute methods to programmatically display the Print dialog box (wdDialogFilePrint), and you then change the pages per sheet setting, the change may be ignored, and one page per sheet is always printed. However, this symptom does not occur if you use the Print command on the File menu to manually show the dialog box.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix should have the following file attributes or later:
   Date         Time   Size       File name
   --------------------------------------------
   31-Mar-2003  22:35  1,588,220  Winwordop.msp
   31-Mar-2003  23:02  4,785,316  Winwordff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size       File name
   ------------------------------------------------------
   29-Mar-2003  03:12  9.0.0.7527  8,826,932  Winword.exe
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

Workaround

Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs.
If you have limited programming experience, you may want to contact a Microsoft Certified Partner or Microsoft Advisory Services. For more information, visit these Microsoft Web sites:

Microsoft Certified Partners - https://partner.microsoft.com/global/30000104

Microsoft Advisory Services - http://support.microsoft.com/gp/advisoryservice

For more information about the support options that are available and about how to contact Microsoft, visit the following Microsoft Web site:http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

To work around this behavior, use the following sample Microsoft Visual Basic for Applications macro:
Sub TestPrint()

   Application.CommandBars("Menu Bar") _
      .Controls("&File").Controls("&Print...").Execute

End Sub

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 817432 - Last Review: October 25, 2013 - Revision: 1.0
Applies to
  • Microsoft Word 2000
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbenv kbprb kbbug kbfix KB817432

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