Direct Mailer Service Does Not Recover If Job Delivery Is Interrupted

The Direct Mailer service may send large mail campaigns through Microsoft Exchange Server 2000. A campaign can be created to deliver 200,000 messages. However, it may only deliver about 50,000 messages, and then stop if the database server becomes unavailable. The following error message may be logged in the Event Viewer: Note When you use the Commerce Server Manager to view the job status, the job may continue to show a status of running (3) even after the database is back online. To restart the job, run "dmlrun.exe /run:{01922D96-A86F-4A27-8D16-0F3CA14A4DB6}" or stop and then restart the Direct Mailer service. The job then runs until it is finished.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

When a Direct Mailer job is not successful, it can be restarted. A failure may occur if the Microsoft SQL Server database server is not available. The job is restarted from the beginning. Duplicate messages are sent to everyone who received a message before the job failed. Preparation provides a job status code. However, while the job is being completed and the mailing list is being processed, this was not being used. As a result, job recovery was working correctly. This behavior has now been addressed, and the job recovery occurs. After it is restarted, the remainder of the job is completed, and the unprocessed messages are delivered.