When You Double-Click a Folder Shortcut in a Web Folder, the Folder Does Not Open

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SYMPTOMS

When you double-click a folder shortcut (.lnk file) that is contained in a Web folder in Microsoft SharePoint Portal Server 2001, nothing occurs. The folder does not open as expected, and you do not receive an error message to notify you that you cannot open the folder.

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RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

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Service pack information

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963 (http://support.microsoft.com/kb/312963/ ) How to obtain the latest SharePoint Portal Server 2001 service pack

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Hotfix information

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires SharePoint Portal Server 2001 Service Pack 2 (SP2) or SharePoint Portal Server 2001 Service Pack 2a (SP2a).

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version         Size       File name
-----------------------------------------------------------
28-Apr-2003  20:59  10.145.6428.999 1,327,104  Msonsext.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

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MORE INFORMATION

For additional information about how to use Web folders in SharePoint Portal Server, click the following article number to view the article in the Microsoft Knowledge Base:

291115 (http://support.microsoft.com/kb/291115/ ) How to Manage Files and Folders in a SharePoint Portal Server Workspace

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

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