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BUG: You cannot send and receive Internet e-mail messages in Outlook 2003

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Article ID:817964
Last Review:July 27, 2006
Revision:2.5

SYMPTOMS

When Outlook 2003 starts, you receive no error messages, however you may not be able to send and receive Internet e-mail.

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CAUSE

This problem occurs because of an Inetcomm.dll file that is the wrong version, missing or corrupted. If the Inetcomm.dll file is the wrong version, missing or corrupted Outlook starts and runs without displaying an error message. This problem occurs because of a change in the way Outlook checks the version of the Inetcomm.dll file when starting.

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

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APPLIES TO
•Microsoft Office Outlook 2003

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Keywords: 
kbstartprogram kbnofix kbbug KB817964

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