Arrow in object appears much larger than expected

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SYMPTOMS

When you view a Microsoft Word 2002 document that contains an object with an arrow, the arrow appears much larger than you expect.

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CAUSE

This problem occurs if either of the following conditions is true:

You create a Word Picture object that contains an AutoShape with an arrow.

-or-
You insert a Microsoft PowerPoint 2002 presentation that contains an AutoShape with an arrow into a Word document.

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This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office.

For additional information on obtaining the latest Office XP Service Pack, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP service pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time       Size     File name
   -----------------------------------------------
   22-Apr-2003  10:07   10,140,944  Sharedff.msp
   22-Apr-2003  08:22    3,967,144  Sharedop.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Apr-2003  01:00  10.0.5215.0     9,939,528  Mso.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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