OL2002: Outlook Contact Local Number Includes City/Area Code When the Phone Number Is Configured for Austria

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Article ID: 818250 - View products that this article applies to.
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SYMPTOMS

When you add a phone number to a contact in Outlook 2002, the City/Area code is added to the Local number in the Check Phone Number dialog box and the City/Area code box is blank.

Note To view the Check Phone Number dialog box, open your contact in Outlook, and then click one of the Phone number buttons (for example, click Business).

CAUSE

This problem may occur if both the following conditions are true:
  • You configure the Country/Region code in your Outlook Contact to Austria.

    -and-
  • You configure the Dialing Rules in Microsoft Windows XP for Austria.

    Note To view Dialing Rules in Windows XP, click Start, click Control Panel, click Printers and Other Hardware, and then click Phone and Modem Options.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Client Update

The German (Austria) version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size     File name     
   ------------------------------------------
   02-May-2003  17:19  248,320  Olkintlop.msp
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   07-Mar-2003  01:26  10.0.5104.0    113,224  Emablt32.dll     
   14-Mar-2003  07:54  10.0.5112.0    199,240  Emsabp32.dll     
   28-Feb-2003  01:56  10.0.5025.0    580,168  Emsmdb32.dll     
   03-Apr-2003  07:13  10.0.5201.0    137,800  Emsui32.dll      
   01-May-2003  02:31  10.0.5229.0    842,312  Msmapi32.dll     
   13-Sep-2002  03:51  10.0.4510.0    510,536  Mspst32.dll      
   28-Feb-2003  01:56  10.0.5025.0    744,008  Outex.dll        
   01-May-2003  02:32  10.0.5229.0  2,071,112  Outllibr.dll     
   14-Feb-2003  20:29  10.0.5011.0    363,080  Pstprx32.dll
				

Full File Update

The German (Austria) version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name     
   --------------------------------------------
   02-May-2003  17:27  2,241,024  Olkintlff.msp
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   29-Apr-2002  18:42  10.0.4024.0     47,432  Bjablr32.dll     
   29-Apr-2002  18:42  10.0.4024.0    129,352  Contab32.dll     
   07-Mar-2003  01:26  10.0.5104.0    113,224  Emablt32.dll     
   14-Mar-2003  07:54  10.0.5112.0    199,240  Emsabp32.dll     
   28-Feb-2003  01:56  10.0.5025.0    580,168  Emsmdb32.dll     
   03-Apr-2003  07:13  10.0.5201.0    137,800  Emsui32.dll      
   01-May-2003  02:31  10.0.5229.0    842,312  Msmapi32.dll     
   13-Sep-2002  03:51  10.0.4510.0    510,536  Mspst32.dll      
   29-Apr-2002  18:49  10.0.4024.0     55,624  Olkfstub.dll     
   28-Feb-2003  01:56  10.0.5025.0    744,008  Outex.dll        
   01-May-2003  02:32  10.0.5229.0  2,071,112  Outllibr.dll     
   14-Feb-2003  20:29  10.0.5011.0    363,080  Pstprx32.dll
				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 818250 - Last Review: February 27, 2014 - Revision: 2.5
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition, when used with:
    • the operating system: Microsoft Windows XP
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbofficexppresp3fix KB818250

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